Support

Get the shoot moving again.

Fast answers for the camera, connection, references, captures, and private gallery.

Effective August 26, 2026

Send a private support request

Share the device and browser you used, plus the exact step that stopped working. Do not include a shoot QR, access token, or signed media link.

Your message and email are used only to investigate and respond to this request.

The photographer sees no camera preview

  1. Close any older shoot tab and scan the newest QR.
  2. Tap “Allow camera,” then approve camera access in Safari or Chrome.
  3. Confirm the browser is not in a restricted or embedded-app mode.
  4. If needed, open browser site settings, restore camera permission, and reload.

The connection pauses or looks soft

Keep both phones on a stable Wi-Fi or 5G connection and leave the photographer’s browser in the foreground. LarpCam adapts the preview quality to the current connection while the final still is captured locally at the highest practical quality.

A photo did not arrive

Keep the guest page open until “Photo sent” appears. If an upload is interrupted, use the retry action on the photographer’s phone before taking another frame. The director can also refresh the gallery without ending the shoot.

Privacy or account help

Camera sharing can be stopped from the guest phone at any time. Individual photos can be deleted from the gallery. For full removal, follow the steps on the account deletion page.